About shipment

We support multiple shipping methods to help customers deliver their orders.

Sea to port, sea to door, air to destination airport, air to door, express, rail transportation, etc.

Our team has rich experience in transportation arrangements, and reports the progress to customers in a timely manner at critical time points, and cooperates with customers to arrange activities such as delivery and product release.

About return and exchange

After years of development, we have strict quality control procedures in production and packaging. Before each order is shipped, we will have a special quality inspector to follow up the inspection, and then arrange the shipment.

If the customer finds that the goods are damaged when receiving the goods, we will actively cooperate with the customer to deal with after-sales matters.

If it is because of unexpected problems in the quality of our products, we will actively listen to customers' opinions, communicate fully, and provide the best solution, including but not limited to arranging re-production or refunding.

If the reason for the damage to the goods comes from the logistics company, we will file a claim with the logistics company and the insurance company in accordance with the relevant policies and procedures, and strive to minimize the loss of the customer.